Get your Warm Home advice this winter

Cumbrians are being urged to give cold-callers the cold shoulder and get their winter fuel advice through official channels.

Trading Standards bosses have received several complaints from members of the public who have been door-stepped by people claiming to be from Cumbria Warm Homes and offering cheap quotations to then get access to the customer’s home.

Householders wanting the best information on heating their homes this winter should contact Cumbria Warm Homes - a Cumbria wide project supported by Cumbria County Council and all of the six district councils, on 0800 328 8419.

The scheme offers free home energy health checks that will provide you with a written survey report and quotation for your property.

Living in cold homes can damage people’s health and affect their quality of life. The elderly, children, and those with a disability or long-term illness are especially vulnerable.

The project seeks to change three main areas:

- Improving the energy efficiency of Cumbrian homes.

- Helping households to reduce their fuel bills.

- Maximising household income.

Angela Jones, Cumbria Trading Standards' manager, said: "I would advise anyone looking for the best advice on getting their home insulated this winter to contact the affordable warmth project.

“We’ve had reports of residents being cold-called by people offering deals which, on the face of it are similar. So remember – don’t allow unexpected callers who claim to be officials into your home without checking that they are genuine first. Share this advice with friends and family; particularly those who might be vulnerable.”

Thomas Barlow, project officer for the Cumbria Affordable Warmth Project, said: “Our project team does not engage in telephone sales, or door knocking, we are though working in many areas across Cumbria distributing information packs, so look out for the Warm Homes leaflets dropping though your door, or call us on 0800 328 8419, or apply online at"

If you or anyone you know has received a telephone call like this please contact Consumer Direct on 08454 040506.