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Cumbria Partnership NHS Foundation Trust is carrying out a survey to find out what our service users think about the care they receive. The trust plans to use this feedback to improve the experiences of service users. The results will be used to help the Trust highlight areas where they perform well and to identify the areas where there is most room for improvement.
Service users who used mental health services between July and September 2011 may receive a questionnaire, asking for their views. They will be asked about various aspects of their experiences including Health and Social Care Workers, Medications, Talking Therapies, Care Coordinators, Care Plans, Care Reviews, Day-to-day Living and Crisis Care.
This survey is part of the commitment, set out in the NHS Plan, to design a health service around the needs of service users.
Obtaining feedback from service users and taking account of their views and priorities is vital for bringing about improvements in the quality of care. This is a national, centrally coordinated survey that will allow organisations to compare their results, and will identify the trusts where service users give the most positive responses so that best practice can be shared.
The results of this survey will be published in 2012 on the Care Quality Commission website (http://www.cqc.org.uk/usingcareservices/healthcare/patientsurveys.cfm).
Karen Ashton, Head of Patient and Referrer Experience says, “We hope that our service users will take the time to help us with this survey. Their views are vital in helping us to find out how we are doing and how we can improve. This is an excellent way for service users to help shape the services we provide in the future.”